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Gordons Knowledge

Our knowledge training workshops are designed to enhance your management and employees’ skills in a range of specialisms, helping your business to run more effectively and efficiently.

We work with our clients to identify training needs and build interactive, informative and enjoyable courses around those needs, then deliver them wither at our clients’ premises or our offices.

The courses can be accompanied by case studies, training guides, checklists and employee assessments to test what they’ve learned.

Here’s a taste of the training we can provide. If you don’t see what you’re looking for, just let us know and we can put something suitable together for you.

Knowledge Training Modules

Employment

MANAGING DISCIPLINARIES

  • An overview of the disciplinary process
  • When to suspend
  • How to conduct a fair investigation
  • Preparing for and conducting a disciplinary
  • Further investigation
  • Disciplinary outcomes and when warnings can be stacked
  • Appeals
  • An overview of unfair dismissal tests and liability
  • Appeals
  • Dealing with curveballs (e.g. employees not attending meetings/going off sick/raising a grievance/challenging the choice of disciplinary manager, where conduct is linked to a disability)

MANAGING GRIEVANCES

  • Effective informal resolution – when it is and isn’t appropriate, how to document
  • How to effectively prepare for a grievance meeting
  • Conducting a grievance meeting
  • Investigations
  • Outcomes
  • Appeals
  • Potential liability and how to avoid it

MANAGING PERFORMANCE

  • Conduct v performance
  • Different ways of managing performance
  • Technical v behavioural performance issues
  • Taking responsibility
  • Handling difficult conversations
  • The performance management process and outcomes
  • Objective setting and SMART objectives
  • Unfair dismissal, discrimination and avoiding claims
  • Settlement agreements

MANAGING ABSENCE

  • Effectively dealing with long and short term absence
  • Absence triggers
  • What is a disability?
  • Avoiding disability discrimination claims
  • Reasonable adjustments in an absence process
  • Unfair dismissal and minimising liability
  • Occupational health and GP reports

EQUALITY AND DIVERSITY

  • The benefits of equality and diversity
  • Unconscious bias and affinity bias
  • Good recruitment practice
  • Discrimination law overview
  • The statutory defence
  • Minimising liability

Health & Safety

INCIDENT MANAGEMENT

  • After a serious accident, what steps should the business be taking?
  • Notifications – how to do them and to whom
  • What are your obligations?
  • How to prepare for the arrival of the authorities – dos and don’ts
  • The scope of enforcement action and what it means for keeping the business running

DEALING WITH ENFORCEMENT AUTHORITIES

  • The scope and powers of investigators
  • How to deal with requests for information
  • Formal questions under caution in person and in writing
  • What are the competing obligations and risks to the business and/or individuals?
  • What does it all mean and what are the realistic outcomes?

SEXUAL ASSAULT IN THE WORKPLACE

  • Which authorities are involved?
  • Legal obligations to alleged victims and perpetrators
  • What is the legal risk to the business? Dos and don’ts
  • Legal position vs moral position
  • NDAs
  • Bail conditions

IT Outsourcing

CLOUD COMPUTING AS A PART OF OUTSOURCING

  • Cloud computing explained
  • Cloud purchase models and key features
  • Contractual issues
    • Liability
    • Confidentiality, security, data protection, compliance and privacy
    • Change control
    • Service delivery locations
    • Subcontracting
    • Service levels
    • Transition and transformation

MULTI-SOURCING AND SIAM (‘SERVICE INTEGRATION AND MANAGEMENT’)

  • Multi-sourcing benefits
  • Multi-sourcing risks
  • Choice of SIAM provider
  • Key issues in multi-sourcing

BUSINESS CONTINUITY AND DISASTER RECOVERY (‘BCDR’) SERVICES

  • Options for BCDR services
  • Key issues in BCDR
    • Back-up and loss of data
    • Recovery plan
    • Recovery times and other SLAs
    • Liability and recoverable damages
    • Scope of services
    • Force majeure

DATA CENTRES AND DATA HOSTING

  • Overview of the benefits
  • Key contractual provisions
    • Data ownership
    • Essential services
    • Service levels specific to data centres and hosting
    • Responsibility to other customers

END-USER COMPUTING AND DESKTOP OUTSOURCING

  • Service enhancement
  • Technology refresh
  • Technological advances
  • Asset register
  • Data security
  • Warranty
  • Maintenance and replacement

GENERAL – KEY OUTSOURCING TERMS

  • Service description
  • Service levels
  • Charges
  • Intellectual property
  • Employment and TUPE
  • Data Protection and GDPR
  • Customer responsibilities and dependences
  • Record retention and audit
  • Continuous improvement, benchmarking and most-favoured customer
  • Governance
  • Limitation of liability and indemnities
  • Step in
  • Termination and exit

Don’t just take our word for it…

Our training workshops have been delivered to a wide range of businesses including:

Would you like to talk to us?

You can find out more by contacting us on 0300 077 0300 or email training@gordonsllp.com